{"status":403,"reasonKey":"com.atlassian.pocketknife.api.commons.error.AnError","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/faba4044-02da-4449-9a1d-f89b7761133b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhODlhYTM5OC0yMGFiLTRiY2QtYjBjOS0yMDYwMGM3Y2Y3ZTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZhYmE0MDQ0LTAyZGEtNDQ0OS05YTFkLWY4OWI3NzYxMTMzYiI6WyJyZWFkIl19LCJleHAiOjE3MzQwNTA0NjAsIm5iZiI6MTczNDA0OTg2MH0.63fi76TY3Mvhn3r0JMWnE3YW9DfYQWbpu-DVHLUfeyc&client=a89aa398-20ab-4bcd-b0c9-20600c7cf7e2&mode=fit","logoId":"faba4044-02da-4449-9a1d-f89b7761133b","isLogoAvailable":true,"helpCenterTitle":"Welcome to the OrgChart Now Support Portal!","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"Exciting News: Transitioning to Zendesk for Enhanced Support!","userInitialAnnouncementMessageWiki":"<p>Dear OrgChart Community,</p>\n<p>Moving forward the URL to log a support ticket is: <a href=\"https://theorgchart.zendesk.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://theorgchart.zendesk.com</a></p>\n<p>Rest assured that your existing tickets within the previous portal will be managed in accordance with our SLA, ensuring that you receive the level of service you expect.</p>\n<p>What's Changing?</p>\n<p>Starting September 1st, 2023, we will move our entire support operations to Zendesk. This transition will empower us to serve your needs better, streamline our support processes, and provide you with a more intuitive and user-friendly support interface.</p>\n<p>What You Need To Do:</p>\n<p>With this transition, we aim to make the shift as smooth as possible for you. To ensure a seamless experience, please take a moment to update your bookmarks with the new support URL.</p>\n<p>How We're Improving:</p>\n<p>Zendesk offers an array of advanced features that will significantly enhance our support services. This includes an easier ticket submission process and improved ticket tracking of your requests. We are committed to continuously refining and improving our support processes to provide you with even better service.</p>\n<p>Should you have any questions or concerns during this transition, please don't hesitate to reach out to our support team at support@theorgchart.com. We're here to help and ensure your experience remains exceptional.</p>\n<p>We are excited about this upgrade and look forward to continuing to serve you with top-notch support. Thank you for being part of the OrgChart community.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the OrgChart Now Support Portal!","sharedPortalName":"Help Center","announcementHeader":"Exciting News: Transitioning to Zendesk for Enhanced Support!","announcementMessage":"Dear OrgChart Community,\n\nMoving forward the URL to log a support ticket is: https://theorgchart.zendesk.com\n\nRest assured that your existing tickets within the previous portal will be managed in accordance with our SLA, ensuring that you receive the level of service you expect.\n\nWhat's Changing?\n\nStarting September 1st, 2023, we will move our entire support operations to Zendesk. This transition will empower us to serve your needs better, streamline our support processes, and provide you with a more intuitive and user-friendly support interface.\n\nWhat You Need To Do:\n\nWith this transition, we aim to make the shift as smooth as possible for you. To ensure a seamless experience, please take a moment to update your bookmarks with the new support URL.\n\nHow We're Improving:\n\nZendesk offers an array of advanced features that will significantly enhance our support services. This includes an easier ticket submission process and improved ticket tracking of your requests. We are committed to continuously refining and improving our support processes to provide you with even better service.\n\nShould you have any questions or concerns during this transition, please don't hesitate to reach out to our support team at support@theorgchart.com. We're here to help and ensure your experience remains exceptional.\n\nWe are excited about this upgrade and look forward to continuing to serve you with top-notch support. Thank you for being part of the OrgChart community.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#5781ca","helpCenterTitleColor":"#efefef","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"errorMessages":["You don't have permission to view this portal."],"errorLogoClass":"default-error","nextActionUrl":"/servicedesk/customer/user/login?destination=portals","nextActionDisplayText":"Log in"}